The head of Moniepoint MFB, Babatunde Olofin, has stressed the importance of microfinance banks in driving financial inclusion in Nigeria.
Olofin stated this during the official launch of Moniepoint MFB's new office on Admiralty Road in the Lekki area of Lagos. He noted that this expansion signifies a major move after relocating the MFB office from Oyo-Ibadan Road to Lagos State.
In a statement from Moniepoint Inc released to PUNCH Online on Wednesday, the bank's MD reaffirmed their commitment to creating a society where financial well-being is accessible to all, empowering individuals to achieve their goals.
Olofin highlighted Nigeria's shift in the financial sector towards digital and mobile banking, stressing that the new office offers comprehensive banking services tailored to meet the fundamental financial needs of its customers.
He disclosed that Moniepoint MFB, known as the preferred bank for small and medium-sized enterprises (SMEs) and their stakeholders, has unveiled plans and strategic initiatives aimed at enhancing customer satisfaction by expanding accessibility to address inquiries and requests.
Olofin added that the new branch strongly aligns with this goal, which, alongside its other core digital banking channels, plays a crucial role in how the financial institution serves and provides solutions to customers nationwide.
“The Bank’s visionary commitment to ensuring the creation of a society where everyone experiences financial happiness and they are sufficiently empowered to bring their dreams to fruition.
“As we consistently bolster our digital capabilities, we recognize that physical sites remain an important touchpoint for many customers, who relish the trust, inter-personal touch and clarity at face-to-face conversations which our amazing customer service personnel provide.
“As such, creating connected experiences – physical and digital to provide access to best-in-class banking services affords us the privilege to deliver customer satisfaction and drive our business growth even as we strive to meet and surpass the expectations of our stakeholders,” he said.
Checks by PUNCH Online indicate that financial inclusion means bringing those who are currently not enjoying financial services such as savings, credit, payment, pensions, insurance, and remittances amongst others into the financial system.
