Emergency services are impacted on Saturday morning in the Lower Mainland.
Metro Vancouver’s emergency service dispatch service, which is operated by E-Comm, is currently having problems.
An E-Comm spokesperson told Global News that an "unplanned outage" started around 6 a.m., and calls are being processed but there are longer wait times.
NEW: MAJOR headaches for local first responders due to @EComm911_info computer outage.
E-Comm computer and automated services down since early this morning.
Vancouver Fire using old-fashioned radios to manage dispatching. @GlobalBC pic.twitter.com/PztdyAxIQT— Jordan Armstrong (@jarmstrongbc) March 16, 2024
There is no official information on the cause of the problem, but it is believed to be a server malfunction.
E-Comm mentioned that services are slowly becoming available, but there is no expected time for a full recovery at this point.
Radio systems are being used temporarily.
